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"The conversations today are: 'How does this fit into my overall infrastructure?'"ĭocuSign, the industry leader, just reported a 57% increase in sales over the past year to $431 million. "The conversations five to six years ago were all about: 'Is this legal? Is it legally binding?'" Ashley Still, the general manager of digital media at Adobe, told Protocol.
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The federal law seemed like it might have settled things, but states and government agencies dragged out updating regulations and technology, which created uncertainty around e-signatures. That's been welcome news for DocuSign and Adobe, which have spent more than a decade trying to convince skeptical businesses and consumers that a swipe on a screen or trackpad is the same as the classic John Hancock. It took a pandemic, which scattered workers far from their familiar piles of paper and customers who could scribble a "wet" signature on them, to turn e-signatures from convenience into necessity. And plenty of ink has been spilled making contracts legal in the decades since. But even he had to back up his encrypted smart card with a pen.
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Electronic signatures have been legal since President Bill Clinton signed off on legislation in 2000.
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